General Terms and Conditions of Sales at flibco.com

FlibTravel International SA
flibco.com
4, Rue Belair
L-4514 Differdange
GRAND DUCHY OF LUXEMBOURG
Service Center:
Luxembourg 900 75 700 (0,55/min)
France 0970 441 433 (0,55/min)
Germany 0180 150 7570 (0,55/min)
Belgium 070 211 210 (0,55/min)
Portugal +351 261 95 10 10 (0,55/min)
International +352 26 58 57 1 (0,55/min)
Email: info@flibco.com
FLIBCO.COM: GENERAL TERMS AND CONDITIONS OF SALES AND CARRIAGE ON THE SPECIAL REGULAR TRANSPORT SERVICES LILLE - CHARLEROI AIRPORT - BRUSSELS-SOUTH (ROUND TRIP) AND LUXEMBOURG - ARLON - BASTOGNE - CHARLEROI AIRPORT - BRUSSELS-SOUTH (ROUND TRIP)
ARTICLE 1 - DEFINITIONS

Brussels City Shuttle: trademark under which Flibco.com operates some of the services relating to the operated Routes.

Flibco.com: trademark under which FlibTravel International SA sells tickets in its name and on its behalf.

Client: person who is in possession of a valid ticket for the Service.

Contract: contract of carriage by coach concluded between the Carrier and the Client related to the performance of the Service.

Carrier: FlibTravel International SA, 100%-owned subsidiary of Sales-Lentz Autocars SA, or Sales-Lentz Autocars SA.

Route(s): special regular services on the following international routes: Lille - Charleroi Airport - Brussels-South (return) and/or Luxembourg - Arlon - Bastogne - Charleroi Airport - Brussels-South (return).

Service: carriage of Clients by coach on the Routes.

ARTICLE 2 - SCOPE

These general terms and conditions of sales and carriage apply to any offer and Contract between the Client and the Carrier on a Route.

ARTICLE 3 - CONTRACT
3.1. GENERAL PROVISIONS

3.1.1. The Contract is concluded between the Carrier and the Client.

3.1.2. The Client is however duly informed that the Carrier expressly reserves the right to operate all or part of the carriage through a subcontractor, which shall be reputable and hold the required licences to operate the carriage. When all or part of the Service is subcontracted, and unless otherwise provided, references to the Carrier under these general terms and conditions also extend to its subcontractors, agents and employees of its subcontractors and agents.

3.1.3. The scope of the Contract is limited to the carriage from the point of departure to the point of arrival as provided on the ticket, to the exclusion of any other service. Any prior or subsequent services of carriage purchased by the Client shall be deemed to be separate and distinct contracts, both in respect of their performance and their compensation.

3.2. OBLIGATIONS OF THE CARRIER

By this Contract, the Carrier shall transport the Client by coach from the point of departure to the point of arrival chosen by the Client, as provided on the ticket. The Carrier shall however be entitled to suspend or cease performance of the carriage in any cases provided by law or by these general terms and conditions.

3.3. OBLIGATIONS OF THE CLIENT

3.3.1. The Client agrees to pay the price of carriage in accordance with the special terms and conditions of the contract.

3.3.2. The Client is informed that the booking of a ticket on the Routes is subject to the possession of a confirmed air ticket of which the point of departure or arrival is Brussels South Charleroi Airport. The Client expressly acknowledges that he is in possession of this air ticket upon the beginning of performance of the Service, at the latest.

ARTICLE 4 - FARES

4.1. The price of carriage depends on the number of days remaining before the date of departure. Consequently, the Client is not entitled to request the application of the same tariff conditions for a subsequent journey or for an additional booking made subsequently.

4.2. Tickets purchased directly at the airport or on the coach are subject to a handling fee of €3 per ticket. Tickets purchased online are not, in principle, subject to handling fees.

Payment coach driver only by bank card.

ARTICLE 5 - TICKETS
5.1. VALIDITY

5.1.1. The ticket materialises the Contract between the Client and the Carrier.

5.1.2. In principle, the confirmation of the booking shall be deemed to be sufficient evidence of the Contract.

5.1.3. Upon boarding, the Client shall produce his electronic booking confirmation, either in print or on his Smartphone. In the event the Client is not able to produce evidence of his booking, he shall purchase a new ticket, from the driver if appropriate, subject to available seats.

Payment coach driver only by bank card.

5.1.4. Tickets are strictly individual and may not be sold or transferred to a third party.

5.1.5. The Client shall not hold the Carrier liable for the loss or deterioration of his ticket.

5.2. BOOKING

5.2.1. Booking becomes effective only after full payment of the ticket, and handling fees if applicable, and receipt of the booking confirmation that shall be considered proof of the contract of carriage.

5.2.2. Booking of tickets can in principle be made (i) online through the www.brusselscityshuttle.com or www.flibco.com websites, (ii) at the sales desk or self-service machines at Brussels South Charleroi Airport (located at bus stop number 5, near the exit of Terminal 4), (iii) on board the caoches, (iv) at a travel agency approved by the Carrier or (v) with resellers/dealers authorised by the Carrier.

5.2.3. Payment for the tickets may be made (i) by Visa or MasterCard for online purchases, (ii) bank card for purchases on board, (iii) in cash, by Visa, MasterCard, V-pay or Maestro for purchases at the sales desks, self-service machines, at travel agencies or with resellers/dealers authorised by the Carrier.

5.3. MODIFICATION

5.3.1. A ticket may not be modified.

5.3.2. Non-utilisation of booked tickets does not provide an entitlement to any reimbursement or exchange.

  • For your way to the airport we offer an additional insurance at a price of 1.99€ (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0.99€ (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

5.4. PAYMENT

The Client shall pay his ticket at the time of booking. In case of online payment, payment is deemed made when the Carrier is credited with the price of the ticket.

ARTICLE 6 - CONDITIONS OF CARRIAGE

6.1. The point of departure is provided on the ticket. The Client shall board on the coach at the point of departure. If the Client is not present at the point of departure, the Carrier reserves the right to re-sell the available seat. If the Client is present at a different point of departure than the one provided on his ticket, and this point of departure is situated further from the point of arrival, the Carrier reserves the right to refuse him permission to board or, based on seat availability, to request additional fees. If the Client is present at a different point of departure than the one provided on his ticket and this point of departure is situated closer to the point of arrival, the Carrier, based on seat availability, reserves the right to accept or refuse him permission to board.

6.2. The point of arrival is provided on the ticket. In the event that the point of arrival is not reachable by coach, for reasons beyond the control of the Carrier (road works, accidents, demonstrations, weather conditions, etc.), the Carrier is entitled to choose another point of arrival, close to the original point. The Clients are not entitled to any compensation or reimbursement of possible costs incurred by such modification of the itinerary.

6.3. The departure time is provided on the Client's ticket. The Client shall be present at the boarding point at least 10 minutes before the departure time provided on the ticket. The Carrier shall not be obliged in any circumstances to wait for the Client after the scheduled departure time.

6.4. The arrival time provided on the Client's ticket is purely indicative. It is calculated based on the average flow of traffic. Events such as congestions, delays, road works, accidents, technical problems, weather conditions, or the behaviour of other Clients can cause delays and are in no way attributable to the Carrier, which shall not be held liable for any compensation of any kind to the Client.

  • For your way to the airport we offer an additional insurance at a price of 1.99€ (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0.99€ (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

6.5. The Client is responsible for obtaining and possessing the necessary documents (identity card, passport, visa, permission to leave the territory...) in order to accomplish police formalities imposed by the countries of departure, transit and arrival. The Client shall obtain relevant information regarding the formalities to accomplish before purchasing the ticket. In any case, he shall prove his identity, upon boarding, which shall correspond to the one mentioned on the ticket. If the Client refuses to produce evidence of his identity, the Carrier reserves the right to refuse him permission to board, without being held liable for reimbursement of damages of any kind.
In case of disembarkation of the Client for a thorough customs control, the Client shall not leave anything on board.
The Carrier shall assume no liability towards the Client who does not comply with these rules. The Carrier shall in no event be held liable towards the Client for full or partial reimbursement or damages of any kind.

6.6. Children and minors under 16 years old who are not accompanied by a person vested with parental authority are not authorised on board for cross-border journeys.
Minors aged between 16 and 18 years old, who are not accompanied by a person vested with parental authority when they cross a border, may only be carried subject to the conditions that they hold (i) their identity card or passport and (ii) a parental authorisation to leave the territory, duly legalised by the local authority or the police station of their place of residence. The Client shall comply with national, European and international regulations in force in this respect. The Carrier shall not assume any liability towards the Client who does not comply with these requirements. The Carrier shall in no event be held liable for full or partial reimbursement of this Client's ticket or for damages of any kind.

6.7. Animals are not admitted on board.
Assistance dogs accompanying persons with reduced mobility are excluded from this rule provided that the Carrier has been informed of such situation at least 48 hours prior to the original departure time. The assistance dog shall remain under the custody of the Client who is responsible and liable for his dog. The Carrier shall not be held liable for damages incurred by / occurred to the other Clients due to the presence of an assistance dog on board. The Client shall indemnify the Carrier for any damages caused by his assistance dog.

6.8. There are no assigned seats. The Client is not entitled to request assignment of a particular seat. A Client may change seat only with the agreement of the Client occupying the seat. The Client is not allowed to occupy a seat by placing his baggage or any other personal item on it, nor to occupy two or several seats, except if he booked and paid for these additional seats.

6.9. If the Carrier is not able to find a seat for a Client who booked a ticket, the Carrier shall offer the Client (i) a reimbursement equal to 1.5 x the price of the ticket with a minimum of €10 or (ii) exchange his ticket for a journey on a subsequent coach. The Client is not entitled to request any other kind of compensation.

6.10. Where the journey includes several stopping points, the Client is free to leave at any stopping point preceding the final destination provided on the ticket. However, the Client is not entitled to a partial reimbursement, nor to use his ticket on another coach to continue his journey.

6.11. Employees of the Carrier are allowed to refuse permission to board or to disembark any person who is not wearing proper attire, who is inebriated or untidy or, generally, does not comply with the obligations set forth by Article 14 of the Grand-Ducal Regulation of 3 September 1980 aimed at regulating the police and security of regular carriage services of passengers by road (RGD of 03 September 1980 - Mém. n°65 of 01 October 1980, p.1534; available at
http://www.legilux.public.lu/rgl/1980/A/1534/1.pdf.

6.12. It is prohibited to listen to music with loudspeakers during the whole length of the journey. Earphones may be used subject to the condition that the volume be adjusted so as not to disturb the other Clients.

6.13. It is prohibited to consume food that may, in particular by its smell, annoy other Clients or soil the coach.

6.14. The Client shall behave in a manner so as not to disturb the other Clients in order to ensure the quietness of the journey and to ensure that the equipment of the coach is not deteriorated or soiled.

6.15. It is strictly prohibited to smoke on board.

6.16. The Client shall comply with all prohibitions and orders given by the Carrier.

6.17. The Carrier reserves the right to stop the transport and to request disembarkation of a Client who does not comply with the carriage requirements set forth by these general terms and conditions, without any obligation for the Carrier to reimburse or to compensate the Client in any way. The Carrier shall not be held liable for the behaviour of other Clients on board.

ARTICLE 7 - BAGGAGE
7.1. AUTHORISED BAGGAGE

7.1.1. The Service offered by the Carrier includes the right for the Client to carry:

  1. One (1) item of hand baggage in the Client cabin:
    • Maximum size: 40 cm x 32 cm x 14 cm
    • Maximum weight: 10 kg
  2. One (1) item of baggage in the baggage hold:
    • Maximum size: 55 cm x 85 cm x 40 cm
    • Maximum weight: 25 kg

These weight and size limitations do not apply to orthopaedic equipment of Clients with reduced mobility, provided there is enough available space in the baggage hold or in the Client cabin.

7.1.2. The Client may carry additional baggage subject to (i) payment of an additional fee and to (ii) prior notification of such carriage at the time of booking the ticket. However, employees of the Carrier are entitled to refuse additional baggage when there is no more space available in the baggage hold reserved for this purpose. If the Client decides not to travel for this reason, no reimbursement shall be due.

7.2. DANGEROUS AND INADEQUATE BAGGAGE

7.2.1. Baggage may not contain any item that may endanger the coach, the Clients, the Carrier or its employees.

7.2.2. Baggage shall not inconvenience the other Clients by their aspect, smell or size. In such case, the Carrier's employees or agents are entitled to refuse transportation of such baggage. If the Client decides not to travel for this reason, no reimbursement shall be due.

7.2.3. Any ordinary weapon or firearm which is legally authorised (e.g. sporting rifle, collector's item weapon) shall be previously notified to the Carrier. They may be transported only in the baggage hold subject to the prior approval of the Carrier and the possession by the Client of evidence proving he is legally authorised to bear arms.

7.2.4. Items such as bicycles, skis, musical instruments, televisions, screens, or domestic appliances are strictly prohibited. The Carrier shall in no event be held liable for damage incurred by these types of items.

7.2.5. It is prohibited to transport illegal or inflammable products.

7.3. RIGHT OF INSPECTION

7.3.1. For safety reasons, the Client accepts that the Carrier's employees carry out inspections of baggage. If the Client refuses an inspection of baggage, the Carrier reserves the right to refuse him permission to board and/or to load the baggage, without being held liable for reimbursement or damages of any kind towards the Client for such refusal.

7.4. PACKAGING AND LABELLING OF BAGAGGE

7.4.1. The Client is entirely responsible for the packaging of his baggage. All the carried items shall be properly packed in suitcases, bags or other adequate packages capable of being subjected to normal handling. Fragile items shall be adequately packed.

7.4.2. All items shall be labelled with the Client's name, address and phone number.

7.5. CARRIER'S RIGHT OF REFUSAL

7.5.1 The Carrier reserves the right to refuse to load any baggage which does not comply with the above requirements. If the Client decides not to travel for this reason, the Carrier shall not be held liable and the Client is not entitled to reimbursement of his ticket nor to compensation of any kind.

7.6. LOST OR ABANDONED BAGGAGE

7.6.1. The Client is responsible for loading and unloading his baggage from the baggage hold. The Client shall verify before departure that his baggage is in the baggage hold. Upon arrival, the Client shall retrieve all baggage belonging to him.

7.6.2. Upon completion of the carriage, the Client shall ensure that no baggage, object or personal item is left on the coach. If the Client leaves an item or baggage on the coach after arriving at the destination, the Carrier has the right to leave it at the point of arrival if he considers there is a risk to the safety of carriage or if there is insufficient space to load other Clients' baggage.

7.6.3. In any case, the Carrier shall not be obliged to retain the abandoned baggage after 2 months as from the date of arrival at the point of arrival. The Carrier is entitled to charge a storage fee of €1 per piece of baggage per day.
The Carrier will aim to contact the Client to notify him of the forgotten baggage. If the Client cannot be identified or contacted, the Carrier shall not be obliged to undertake further research by any other means in order to identity the owner or to contact him.

7.6.4. If the Client does not claim his baggage within a 2-month period as from the date of arrival at the point of arrival, the Carrier may dispose of the baggage as it deems appropriate.

7.6.5. In the event a Client claims an object or item of baggage left or lost on the coach, the Carrier is entitled to request all necessary proof of ownership of the claimed object. In case of doubt, the Carrier may require consignment of a sum or any other equivalent guarantee from the claimant.

  • For your way to the airport we offer an additional insurance at a price of 1.99€ (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0.99€ (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

7.7. LOSS OR DETERIORATION OF BAGGAGE

7.7.1. The Carrier may not be held liable in case of theft of baggage.

  • For your way to the airport we offer an additional insurance at a price of 1.99€ (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0.99€ (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

7.7.2. Except in the event of gross negligence or wilful misconduct attributable to the Carrier, the latter shall in no event be held liable for the loss of or damage to hand baggage and, more generally, for the loss of or damage to all items transported by the Clients on board except in the baggage hold.

7.7.3. Regarding the baggage stored in the baggage hold, the Carrier may only be held liable in case of damage or loss caused by his fault or negligence.

ARTICLE 8 - ACCIDENTS

The Carrier is responsible for damage incurred by Clients caused by accidents which occurred during performance of the Contract, unless the Carrier proves that the accident is due to a foreign cause that may not be attributed to him.

ARTICLE 9 - SCHEDULES, MODIFICATIONS OF SCHEDULES AND DELAYS

9.1. Departure and arrival times are provided on the Client's ticket.

9.2. The departure time provided on the ticket is purely indicative as it is calculated based on the average flow of traffic. Except in the event of gross negligence or wilful misconduct, the Carrier may not be held liable for the consequences of delays at departure or arrival. Events such as congestions, delays, road works, accidents, weather conditions, technical problems or the behaviour of other Clients can cause delays and are in no way attributable to the Carrier, who shall not be held liable for any compensation of any kind to the Client.

  • For your way to the airport we offer an additional insurance at a price of 1.99€ (Ticket cancellation, missed flight as well as damage, theft and loss of luggage).
  • For your way from the airport we offer an additional insurance at a price of 0.99€ (Ticket cancellation as well as damage, theft and loss of luggage).

Your corresponding return ticket is also assured with the insurance as long as you do not cancel this ticket.

*See conditions

9.3. The Carrier reserves the right to modify schedules as may be necessary and, in particular, to comply with decisions of the competent authorities.

9.4. Schedule modifications made in good faith by the Carrier after conclusion of the Contract shall not give right to the Client to claim compensation when such modifications delay the departure or arrival time by less than 2 hours compared to the original scheduled times. If the delay exceeds 2 hours compared to the scheduled times, the Client is entitled to cancel the contract of carriage without, however, being entitled to any compensation of any kind from the Carrier.

9.5. Prior to booking, the Client shall consult the departure times and the stopping points agreed to and mentioned on the ticket. Changes of departure times and stopping points may occur after the issuance of the ticket. The Client is requested to consult the www.brusselscityshuttle.com and/or https://www.flibco.com websites in order to be informed of any possible modifications prior to departure.

ARTICLE 10 - WITHDRAWAL

10.1. The Client declares to have acknowledged his right of withdrawal within 7 days as from the date mentioned on the Service booking receipt.

10.2. In accordance with the law, withdrawal may not be exercised as soon as performance of the Service has started.

10.3. Booking of a return ticket, as well as an itinerary composed of several points of departure and of arrival, are deemed to be a unique service for the application of the present provision.

ARTICLE 11 - USE OF PERSONAL DATA

11.1. Personal data transmitted online by the Client to the Carrier shall be used by the latter to perform the solicited services and to monitor its customers.

11.2. Within a month following the conclusion of his journey, the Carrier will send to the Client a survey about the quality of the Service.

11.3. If the Client did not expressly oppose the use of his personal data gathered during the booking process, the Carrier may use this data to prospect and inform the Client on new similar products or services provided by the Carrier.

11.4. The Client has the right to object, free of charge, by informing the Carrier he does not wish or no longer wishes to receive information on the Carrier's new products and services. This right of objection shall be expressly repeated in each message.

11.5. The Client's personal data shall not be transmitted to any third party, except in accordance with the law (i) to payment card management companies in case of online payment by credit card, and (ii) to public authorities to the extent they consider it necessary.
Personal data is retained for 5 years as from the booking of the Service.

11.6. The Client declares to have acknowledged his right to contact the Carrier in order to have access to his personal data, to amend or to request that they be deleted.

ARTICLE 12 - CLAIMS

12.1 Any claim relating to the booking, performance or consequences of the Contract shall be filed by the Client within 14 days as from the date the Contract was or should have been performed.

12.2. Any claim shall be filed by the Client with the Carrier by registered mail with a formal acknowledgement of receipt.

12.3. Without prejudice to compulsory legal provisions, all claims filed after this deadline shall be deemed null and void.

ARTICLE 13 - APPLICABLE LAW AND COMPETENT JURISDICTIONS

13.1. The Contract is governed by the laws of Luxembourg, in particular as to its validity, its interpretation and its performance.

13.2. All disputes, in particular relating to the performance of the Contract, its interpretation or its validity, shall be submitted to the exclusive jurisdiction of the courts of the City of Luxembourg.

ARTICLE 14 - FINAL PROVISIONS

14.1. In the event that one or more provisions contained in these general terms and conditions would be deemed to be partially or completely contrary to the law, only the clause or the part of the clause or provision concerned shall be deemed null and void, without affecting the validity of the remaining provisions, parts of clauses or of the contract as a whole. The clause would then be replaced by a clause which best approximates the original wording used.

14.2. In case of problems of interpretation, the French version of these general terms and conditions shall prevail.